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How do I check my order?
Once you’ve placed your order you can check its’ status
at any time. Just sign into
My Account and your
orders, as well as their status is listed at the bottom. Another way to check
your order status, without logging in, is to click on Order Status. Enter the
email you used to create the order and the order number and you will get the
status. As soon as your
order ships, we’ll send you a shipping confirmation order via email that will
also contain your tracking information. Tracking information may not be
available for the first 24 to 48 hours after you receive your shipping
confirmation email. If 48 hours have passed and you're still unable to track
your order, please email us at:
CustomerService@theitalianbadgirls.com
Why is my order delayed?
Orders are generally processed within 24 hours. If your Order
Status indicates that your order has not yet shipped but the merchandise is in
stock, this could be the result of one of the following:
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We were unable to obtain a proper credit approval for
your purchase.
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We were provided a credit card billing address that could
not be verified with your credit card issuer.
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Your order has a shipping address that differs from your
credit card billing address and requires further verification.
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Why am I paying tax on
shipping and handling?
State tax regulations require that we collect sales tax on
shipping and handling where applicable. All sales taxes that are collected are
paid to the state where the tax is collected and merchandise has been shipped.
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How is sales
tax determined?
The sales tax rate and imposition is determined by the
location where the merchandise is being shipped. Currently sales tax is
collected for Florida and Arizona.
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What form of payments do you accept online?
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American Express
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Discover Card
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MasterCard
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VISA
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IBG Gift Card
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What is an IBG
Promo Code?
Sometimes we run specials and sales that you can purchase
with our “Promo code”. We give away IBG Promo codes at our trade shows, via
email and special mailings that we do throughout the year. When you have chosen
to be on our special mailing list we will make sure you receive these Promo
codes so you can get discounts on our IBG designer collection.
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How do I
redeem my IBG Promo Code?
During checkout process online, you will be asked to enter the promo code for your
promotion. As you continue to the Order Review and Payment page, your
promotional offer should appear. Please refer to your offer details for
redemption information and specifics about the offer.
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What is
the IBG Gift Card?
An IBG Gift card is a sexy gift card you can order online. The IBG Gift card is available in irresistible chic styles in a
way only those Italian Bad Girls can do it. You can purchase an IBG Gift card by
clicking the Gift Cards link located on each page.
Once paid for an email will be sent to the recipient you
specified during the checkout process. A beautiful card in designer
envelopes will be sent out within a couple of days.
Both cards available in denominations between $25 - $500.
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How do I redeem my IBG Gift Card?
IBG Gift Cards can be redeemed towards any online purchase
other than for other Gift Cards. At check out there is a box for the Gift
Certificate Code, just enter the code you have. If your order total is more than the balance on
your IBG Gift Card, we'll ask you to apply the remaining balance on a credit card.
Your final IBG Gift Card balance will be visible at Checkout or you can check
your balance anytime just by going to Gift Card Status.
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Can I make a change to my
backordered item?
If your item has not been shipped you can make a change by
emailing us at:
CustomerService@theitalianbadgirls.com. If your item has not been shipped we
will be happy to make the change for you.
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